A survey of people employed by the NHS has discovered a record number of improvements in satisfaction levels during 2009. According to the Care Quality Commission poll, the results mark the best ever year for the annual research with 74 per cent of staff satisfied with "the quality of work and patient care they are able to deliver", a year-on-year increase from 71 per cent.
Meanwhile, job satisfaction was rated at 3.5 out of five - its highest ever level - and appraisal rates climbed from 64 per cent to 69 per cent, something that may interest operations management professionals working in the public sector.
Staff engagement, the number of employees with personal development plans and the level of respondents witnessing errors all fell during 2009, while physical violence dropped one percentage point to a record low of 11 per cent.
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Story courtesy of the Institute of Operations Management. We are proud to be members of this institute.
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